Recent Why SERVPRO Posts

SERVPRO Partners With The PGA

2/3/2022 (Permalink)

SERVPRO is proud to be the "Official Cleanup and Restoration Company of the PGA TOUR and PGA Tour Champions". 

We at SERVPRO of Hamilton County, of Indianapolis North and of Anderson are proud to be part of this exciting partnership.  According to Mike Stahl, the Chief Marketing Officer of SERVPRO Industries, LLC,  “We worked at several tournaments in 2020 to keep clubhouses and players safe by using industry-leading products and CDC-approved cleaning standards to help prevent the spread of coronavirus. We are sports fans, and we are happy to be able to help ensure the games we love can safely resume competition by delivering our higher standard of clean.” 

If your Central Indiana home or business is in need of cleaning or restoration services, trust the experts the pros at the PGA trust! Call SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422. 

Our Training Sets Us Apart

1/11/2022 (Permalink)

When your home or business is damaged by severe weather, fire, or other disaster, we know you have many local companies to turn to for help. We believe it is our employees who set us apart as the premier restoration company in Central Indiana. Our parent company, SERVPRO Industries,  has been the leader in mitigation and restoration services since 1967 and the education of restoration professionals is a cornerstone of that business. Although we at SERVPRO of Hamilton County, of Indianapolis North and of Anderson are an independently owned local company, we have the benefit of continuous training through SERVPRO Industries that keeps us up to date on the most current and best practices in emergency property remediation. Our employees are certified through the IICRC (Institute of Inspection Cleaning and Restoration Certification) in fire restoration, water restoration, carpet and upholstery cleaning and applied structural drying. We also provide continuing education for local insurance agents and adjusters, real estate professionals and others in the areas of restoration and mitigation. Our goal is to be a trusted source for the restoration industry locally in Central Indiana as well as on a national level. If you have restoration needs for your home or commercial property, call us today at 317-773-0422.

Employee Spotlight: Jenny McNamara

8/10/2021 (Permalink)

Our awesome Office Manager Jenny joined our team in January of 2021. Jenny has years of experience working in the restoration industry and brings a wealth of knowledge, organization and expertise to our business. She is responsible for the day to day management of our office and is the first point of contact for our customers when they call or stop by. When she is not keeping our office running smoothly she enjoys gardening, reading, and spending time with her family. She is also a lover of nature and animals. We at SERVPRO of Hamilton County, of Indianapolis North and of Anderson know that it is our people who make us the best in the restoration industry and Jenny is an amazing asset to our team!

Why Call SERVPRO When Water Damage Strikes?

5/12/2021 (Permalink)

When water damage strikes your home or business, it can be tempting to "go it alone" and try to clean up the mess and resulting damage on your own. Unfortunately, water damage is often sneaky, creating wet walls, damaging flooring and leaving musty smells in its wake. Trust the restoration professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson to clean and restore your property the right way utilizing the latest technologies in drying and deodorization. Have the piece of mind that comes with knowing you have experts in your corner to make the process of restoring your home as painless as possible. Our technicians receive continuous training to stay up to date on the most effective techniques in the industry to quickly and efficiently restore your property. Call us anytime day or night at 317-773-0422 and let us help you make your home "Like it never even happened."

What is Advanced Restoration Technology?

1/27/2021 (Permalink)

Selecting a company to restore your property after a fire or water damage can be challenging. There are many businesses who claim to be experts in the field of restoration. What sets us apart at SERVPRO of Hamilton County, of Indianapolis North and of Anderson is our commitment to continuous training and the most up to date equipment and techniques in the industry. 

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets the standards for cleaning after specific forms of loss such as fire, smoke, mold and water damage. Our technicians are IICRC certified and trained in the most cutting edge techniques using equipment such as infrared cameras, hygrometers, and moisture detectors to find water behind walls, ceilings and in other areas where it may not be evident on an initial inspection. We utilize industrial air movers and dehumidification systems to dry structures quickly and help prevent further damage. We specialize in odor removal using fogging agents, air scrubbers and deodorization products. 

Our technicians receive thorough and continuous training to stay up to date on these products and techniques. Restoration is an ever evolving field and we want our customers to feel confident that we can return their property to its preloss condition quickly and safely. 

If you have experienced fire, smoke, water, or mold damage, call the experts at SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422. 

Introducing Certified: SERVPRO Cleaned

1/6/2021 (Permalink)

A Higher Standard of Cleaning See What Certified: SERVPRO Cleaned Can Do For You

We are proud to introduce a defensive cleaning program that goes beyond standard janitorial or carpet cleaning. This is a higher standard of cleaning. At SERVPRO of Hamilton County, of Indianapolis North and of Anderson we are at the forefront of providing residential and commercial customers the highest quality services with the most up to date technologies and products available. Our technicians are trained in all areas of clean-up including biohazard contamination and chemical spills. We follow all recommendations from the Centers for Disease Control and local authorities. 

Call SERVPRO of Hamilton County, of Indianapolis North and of Anderson today at 317-773-0422 and speak with an experienced cleaning professional about what Certified: SERVPRO Cleaned can mean for you and your home or business. 

Employee Spotlight: Andy Johnson

4/6/2020 (Permalink)

For owner Andy Johnson, SERVPRO has been a family affair for most of his life. His parents became owners of a SERVPRO franchise in the eighties and Andy joined them full time after graduating from Indiana University in 1996. For almost twenty-five years, Andy has worked hard to become a local leader in the restoration of commercial and residential properties after fire, smoke and water damage. Andy and his wife Kim are the owners of SERVPRO of Hamilton County, of Indianapolis North and of Anderson. They are proud to live and work in the community where they are raising their four children. Although a lot has changed in the more than twenty-five years that he has been part of the SERVPRO system, his dedication to quality work and exceptional customer service remain the same. Call Andy anytime day or night at 317-773-0422 if your home or business needs restoration services. 

What is a "Restore" vs. "Replace" Mentality?

1/29/2020 (Permalink)

When your home has been damaged by fire or water damage, our goal at SERVPRO of Hamilton County, of Indianapolis North and of Anderson is to make your property "Like it never even happened" quickly and at the lowest cost to you. Part of restoring your home and belongings is determining what items and structures can be saved utilizing our state of the art restoration techniques and equipment and what will ultimately have to be replaced. Insurance and restoration industry studies have concluded that restoring property after fire and water damage is less expensive than replacing. Restoring is also less disruptive to our clients, often allowing them to remain in their homes during the process and resume life as normal sooner. As a preferred mitigation and restoration vendor for most major insurance companies, our employees are trained to determine when restoring can be accomplished with the high quality results that our clients deserve. This "restore" versus "replace" mentality can save money while preserving family heirlooms, keepsakes, and other items that are impossible or cost-prohibitive to replace. If your home or business has been damaged by fire or water damage, call the professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422. 

Insurance Agents and Adjusters Trust Us To Take Care of Their Clients

1/21/2020 (Permalink)

If you are an insurance agent or adjuster, you are on the front lines of customer care for your clients. At SERVPRO of Hamilton County, of Indianapolis North and of Anderson we understand the dual responsibilities of your role. Providing quality customer service while keeping costs down is a challenge and we are here to help you and your clients every step of the way during the restoration process after fire, smoke or water damage. We provide this advantage in the following ways:

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." At SERVPRO of Hamilton County, of Indianapolis North and of Anderson, we make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

Our restoration specialists can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Our restoration professionals are trained to IICRC standards in Fire and Water Cleanup and Restoration. We also provide continuing education to our employees to stay up to date and current on best practices in the insurance restoration industry.

When your clients are in need of quality emergency services, call the trusted professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422.

SERVPRO First Responder Bowl

12/12/2019 (Permalink)

Once again, SERVPRO is proud to be the title sponsor for the college bowl game dedicated to our nation's first responders. This year's game will be a matchup between the Western Kentucky Hilltoppers and the Western Michigan Broncos. The game will take place on Monday, December 30th at Gerald J. Ford Stadium in Dallas, Texas. Kickoff is set for 11:30 a.m. CT.

We at SERVPRO of Hamilton County, of Indianapolis North and of Anderson are proud to be part of an event that honors our police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who are the first to arrive and provide assistance at the scene of an emergency. We welcome the opportunity to recognize these everyday heroes who sacrifice their own well being to be of service to our communities.

Enjoy the holidays with your family and join us at SERVPRO of Hamilton County, of Indianapolis North and of Anderson as we honor these brave individuals.  

Our People Are What Makes Our Service The Best In The Business

12/4/2019 (Permalink)

When your home or business has been damaged by fire, smoke or water, there are many companies out there you can call on but only one who can provide the exceptional service of  SERVPRO of Hamilton County, of Indianapolis North and of Anderson. We will not only restore your property using the most up to date techniques and equipment, but our employees will make the experience as painless as possible. We take great pride in not only the technical expertise that our employees possess but in the dedication to providing exceptional customer service at every step of the process. 

"I would love to give a HUGE shout out to Debbie and her daughter August. Fire loss is devastating but these two special people have been right here by my side and took a huge burden off my shoulders. These ladies are old souls, very personable and go above and beyond. Debbie is always a phone call away. So grateful for her warm heart and sweet smile! She's the best!"

- customer recommendation 

We know that the aftermath of a disaster can be overwhelming to a homeowner or business owner. From the biggest fire to the smallest water leak, it is important to our customers that we get to work fast and provide a quality experience. Our technicians will walk you through the restoration process, communicate with your insurance company, and be there night or day to answer questions and alleviate your concerns. 

"Dave handled everything quickly and efficiently and didn't try to rip me off. He cared about taking care of my problem and was available for questions and followup."

- customer recommendation

When you need restoration services, call the experts at SERVPRO of Hamilton County, of Indianapolis North and of Anderson anytime day or night at 317-773-0422. 

We Are Thankful For Our Customers This Holiday Season

11/19/2019 (Permalink)

With the holidays just around the corner, we at SERVPRO of Hamilton County, of Indianapolis North and of Anderson would like to take a moment to thank our customers for entrusting us with their restoration needs. We take our job of making your home or business "Like it never even happened." after fire, smoke or water damage very seriously. We know when disaster strikes, our customers need help fast. Our goal is to restore your home or business to its preloss state quickly and with quality workmanship. We are grateful for homeowners and business owners who have put their trust in us - it is a privilege to serve you! 

If your home or business is in need of restoration services, call us anytime day or night at 317-773-0422. 

We Treat You Like Family

2/15/2019 (Permalink)

When your Hamilton County home is damaged by fire, smoke or water damage, we know you have many restoration companies to choose from. We are a family owned business that has been operating in Central Indiana for more than 25 years. During that time, it has been a privilege to help countless families and businesses by restoring their property and belongings after disaster strikes. Our goal is to build relationships with our customers to help them through this stressful and sometimes confusing time. Our restoration specialists understand that you have questions and they have the training and experience to walk you through the process. We will work closely with your insurance person and be the "point person" on every aspect of your job. Don't go it alone. Call us anytime day or night at 317-773-0422 and let us make your home or business "Like it never even happened." 

Employee Spotlight: David Cook

1/15/2019 (Permalink)

David Cook is the Production Manager for SERVPRO of Hamilton County. David has been a trusted employee since 2010 and brought with him several years of restoration experience. David's responsibilities include overseeing our production crews and maintaining the crucial communication between our customers, insurance representatives, and cleaning and restoration technicians. He has experience in every step of the restoration process and has undergone extensive and ongoing training on the most up-to-date restoration techniques in our industry. David has acquired certifications in the following areas from the IICRC (Institute of Inspection Cleaning and Restoration Certification), the standard setting organization for the inspection and restoration industry:

Water Damage Restoration

Applied Structural Drying

Upholstery and Fabric Cleaning

Carpet Cleaning

Health and Safety

Applied Microbial Remediation

David's favorite aspect of his work is that no two jobs are the same: everyday he is responsible for finding unique solutions to help our customers. Although his years of experience and technical expertise in restoration have made him a valuable member of our team, it is his dedication to our customers that sets David apart. As one customer wrote to us:

"We had a flood in our basement in July from the rain and compared to many other customers I'm sure ours was small. David never made us feel like we were less important than any other customers. He actually made us feel like we were his only customer! I am so impressed with the level of service received by SERVPRO and especially David. I will be recommending you to everyone I know!"

If you have experienced fire, smoke or water damage, call SERVPRO of Hamilton County and let our outstanding employees make your home or business "Like it never even happened".  

The Holidays Just Got Easier

12/4/2018 (Permalink)

The holidays can be a stressful time: family gatherings, school plays, gift exchanges and all of the shopping and preparations can leave you with little time to clean. Let SERVPRO of Hamilton County take something off your already busy schedule and clean your house this holiday season. Our cleaning and restoration professionals have the equipment and expertise to provide a deeper clean than your typical cleaning service. 

Residential Cleaning Services include:

Carpet & Upholstery Cleaning

Our carpet and upholstery cleaning service will not only get out the dirt you see, but will also remove the unwanted dust you don’t. Professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Air Duct Cleaning

We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.

When your to-do list has gone crazy, let SERVPRO of Hamilton County ease the burden of maintaining a clean and healthy environment for your family. Call today to schedule an appointment at 317-773-0422. 

Employee Spotlight: Debra Wheatbrook

11/30/2018 (Permalink)

Debra Wheatbrook is the Contents Specialist and Warehouse Manager for SERVPRO of Hamilton County. Debra has almost twenty years of experience in our industry, specializing in the cleaning and restoration of documents, artwork, and electronics. When your home or office and its contents have been damaged by fire, smoke or water damage, Debra has the training and state of the art equipment to recover your property before it's too late. Although her extensive experience and up-to-date knowledge of restoration sets her apart from others in her field, it is the human touch that she brings to her work that customers appreciate the most. Debra understands that property damage can be traumatizing and she and her staff take care of their customers every step of the way. As one customer wrote:

"Everyone, especially Deb, was amazing. We really don't know what we would have done without all of you. Thank you so much for taking care of our home, which took care of our family."

Any company can call themselves restoration experts. The specialists at SERVPRO of Hamilton County work hard every day to demonstrate the difference our people make in the lives of our customers. Contact us today at 317-773-0422. 

Our Difference is Our Employees: Employee Spotlight

11/21/2018 (Permalink)

Beverly Carter-Office Manager

Beverly Carter has been the office manager of SERVPRO of Hamilton County since 1999. Although her responsibilities include scheduling, billing and the day-to-day management of jobs, the aspect of her job that she enjoys the most is helping customers through difficult situations. When someone calls our office after a fire or water damage, Beverly understands that they need not only our services but our compassion and understanding during this challenging time. Beverly has the experience to walk our customers through the process of restoring their home or office. She can knowledgeably answer questions and keep the process running smoothly. If your Hamilton County home has been damaged by fire, smoke or water damage, contact us at 317-773-0422 and see the difference our employees make every day in our customers lives. 

Response Time Matters

11/7/2018 (Permalink)

It is a sad fact of life that household emergencies often happen at inconvenient times. Hearing the unmistakable noise of running water from a broken pipe in the middle of the night, coming home from vacation to find two feet of water in your basement...there is really no good time to deal with this kind of disaster. At SERVPRO of Hamilton County, we understand that when these types of situations arise, you need help NOW-and that may not be during regular business hours. Our phones are answered 24 hours a day, 365 days a year including holidays. It only takes minutes for water to begin damaging structures, contents and personal belongings. Faster response times help to minimize damage and the costs of cleaning and restoration.  Call SERVPRO of Hamilton County anytime at 317-773-0422 and let our specially trained restoration specialists make your home "Like it never even happened".