Recent Posts

Is Your Commercial Property Ready to Get Back to Business?

5/20/2020 (Permalink)

As local businesses begin the slow process of re-opening after several months of uncertainty, SERVPRO of Hamilton County, of Indianapolis North and of Anderson are here to help. Our Certified: SERVPRO Cleaned is a state of the art defensive pathogen cleaning program that goes way beyond typical janitorial services. 

So how does it work? It’s grounded in our unique 3 C’s:

  • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.

  • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.

  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community.

As a locally owned business in your community, we understand the fear and uncertainty that comes with resuming business services for your customers and employees. Maintaining a safe environment is your number one priority. Let the cleaning specialists at SERVPRO of Hamilton County, of Indianapolis North and of Anderson bring the highest standard of clean to your commercial property. Call us anytime day or night for a free estimate at 317-773-0422. 

Employee Spotlight: Andy Johnson

4/6/2020 (Permalink)

For owner Andy Johnson, SERVPRO has been a family affair for most of his life. His parents became owners of a SERVPRO franchise in the eighties and Andy joined them full time after graduating from Indiana University in 1996. For almost twenty-five years, Andy has worked hard to become a local leader in the restoration of commercial and residential properties after fire, smoke and water damage. Andy and his wife Kim are the owners of SERVPRO of Hamilton County, of Indianapolis North and of Anderson. They are proud to live and work in the community where they are raising their four children. Although a lot has changed in the more than twenty-five years that he has been part of the SERVPRO system, his dedication to quality work and exceptional customer service remain the same. Call Andy anytime day or night at 317-773-0422 if your home or business needs restoration services. 

Coronavirus Cleanup For Your Commercial Building

3/24/2020 (Permalink)

At SERVPRO of Hamilton County, of Indianapolis North and of Anderson, we understand that you have many questions about how the Coronavirus will impact your business. You are worried about the health of your employees and customers and what this all means for the business that you work so hard to protect. Call us today at 317-773-0422 for information about how we can help your business during this difficult time. 

Expert Level Cleaning Services

At SERVPRO of Hamilton County, of Indianapolis North and of Anderson, we are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

We have the expertise, manpower, and equipment to help you keep your employees safe and your business running. Call us anytime day or night at 317-773-0422. 

Commercial Services Spotlight: Retail Businesses

3/17/2020 (Permalink)

SERVPRO of Hamilton County, of Indianapolis North and of Anderson offers a variety of services for your retail business. We specialize in everything from small local establishments to larger properties including:

  • National Chain Stores
  • Supermarkets
  • Shopping Malls
  • Department Stores
  • Specialty Retailers

We understand that when your business has sustained damage from vandalism, smoke, fire or water loss you need help fast. Every hour that you are not up in running is an hour of lost revenue and productivity.  We have the experience and manpower to ensure that your merchandise, facilities, display areas and sales equipment are restored quickly and thoroughly. Our experience includes:

  • Total Project Management
  • Inventory Control and Documentation
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Vandalism Cleanup
  • Air Ducts and HVAC Cleaning
  • Mold Removal
  • Odor Removal
  • Smoke and Soot Cleanup
  • Document and Records Recovery
  • Electronics/Equipment Restoration

Trust the restoration professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson to get you back in business today. Call us anytime day or night at 317-773-0422. 

What is a "Restore" vs. "Replace" Mentality?

1/29/2020 (Permalink)

When your home has been damaged by fire or water damage, our goal at SERVPRO of Hamilton County, of Indianapolis North and of Anderson is to make your property "Like it never even happened" quickly and at the lowest cost to you. Part of restoring your home and belongings is determining what items and structures can be saved utilizing our state of the art restoration techniques and equipment and what will ultimately have to be replaced. Insurance and restoration industry studies have concluded that restoring property after fire and water damage is less expensive than replacing. Restoring is also less disruptive to our clients, often allowing them to remain in their homes during the process and resume life as normal sooner. As a preferred mitigation and restoration vendor for most major insurance companies, our employees are trained to determine when restoring can be accomplished with the high quality results that our clients deserve. This "restore" versus "replace" mentality can save money while preserving family heirlooms, keepsakes, and other items that are impossible or cost-prohibitive to replace. If your home or business has been damaged by fire or water damage, call the professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422. 

Insurance Agents and Adjusters Trust Us To Take Care of Their Clients

1/21/2020 (Permalink)

If you are an insurance agent or adjuster, you are on the front lines of customer care for your clients. At SERVPRO of Hamilton County, of Indianapolis North and of Anderson we understand the dual responsibilities of your role. Providing quality customer service while keeping costs down is a challenge and we are here to help you and your clients every step of the way during the restoration process after fire, smoke or water damage. We provide this advantage in the following ways:

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." At SERVPRO of Hamilton County, of Indianapolis North and of Anderson, we make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

Our restoration specialists can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Our restoration professionals are trained to IICRC standards in Fire and Water Cleanup and Restoration. We also provide continuing education to our employees to stay up to date and current on best practices in the insurance restoration industry.

When your clients are in need of quality emergency services, call the trusted professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson at 317-773-0422.

Peace of Mind For Your Belongings After a Fire

1/13/2020 (Permalink)

We at SERVPRO of Hamilton County, of Indianapolis North and of Anderson are proud of our ability to make your home or business "Like it never even happened," after a fire at your home or commercial property. Part of our exceptional service is the peace of mind that we can give you knowing that your personal belongings are being handled with the upmost care and responsibility. We know that it is an overwhelming feeling to trust your furniture, family heirlooms and expensive electronics to others to clean and repair. That is why we are proud to offer a state of the art Contents Claim Inventory Service (CCIS) which provides a detailed and accurate list of your belongings. Before beginning the process of restoration, we will take a room-by-room inventory of your contents, using a bar-coding system to ensure accurate information. This process will provide the following:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most!

Our system will also enable our professionals to quickly locate items as you need them throughout the restoration process.

At SERVPRO of Hamilton County, of Indianapolis North and of Anderson our goal is to make the process of restoration after a disaster as easy as possible for you. Find out the difference our proven systems can make for you and your family. If your home or business has been damaged by fire or smoke damage call us anytime at 317-773-0422.

SERVPRO First Responder Bowl

12/12/2019 (Permalink)

Once again, SERVPRO is proud to be the title sponsor for the college bowl game dedicated to our nation's first responders. This year's game will be a matchup between the Western Kentucky Hilltoppers and the Western Michigan Broncos. The game will take place on Monday, December 30th at Gerald J. Ford Stadium in Dallas, Texas. Kickoff is set for 11:30 a.m. CT.

We at SERVPRO of Hamilton County, of Indianapolis North and of Anderson are proud to be part of an event that honors our police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who are the first to arrive and provide assistance at the scene of an emergency. We welcome the opportunity to recognize these everyday heroes who sacrifice their own well being to be of service to our communities.

Enjoy the holidays with your family and join us at SERVPRO of Hamilton County, of Indianapolis North and of Anderson as we honor these brave individuals.  

Christmas Tree Safety

12/10/2019 (Permalink)

Christmas Tree Safety Keep Your Family Safe This Holiday Season

For many families the decorating of the Christmas tree signals the official start of the holiday season. Unfortunately, Christmas trees start approximately 210 house fires each year in the United States. There are a few basic safety tips that can keep your family safe this season while you enjoy your festive holiday decorations:

*Carefully select your tree - look for fresh, green needles that do not fall off when touched.

*Place your tree carefully: stay at least three feet away from any heat source including fireplaces, radiators, heat vents or lights. Keep candles away from your tree.

*Examine your lights before decorating your tree. Throw away any strands with broken cords or loose bulb connections. Be sure your lights have been checked for safety in a recognized testing laboratory and only use lights designated for indoor use on your tree. 

*Water your tree daily.

*Remove your tree promptly after Christmas or as soon as it is noticeably dry. Be sure to dispose of your tree properly- a dried out tree is a fire hazard if left in your home or garage. Find our if your community has a recycling program for trees. 

Enjoy the holiday season with your family and friends. If your home or business suffers a fire or smoke damage, call the restoration professionals at SERVPRO of Hamilton County, of Indianapolis North and of Anderson. We are available anytime day or night at 317-773-0422. 

Our People Are What Makes Our Service The Best In The Business

12/4/2019 (Permalink)

When your home or business has been damaged by fire, smoke or water, there are many companies out there you can call on but only one who can provide the exceptional service of  SERVPRO of Hamilton County, of Indianapolis North and of Anderson. We will not only restore your property using the most up to date techniques and equipment, but our employees will make the experience as painless as possible. We take great pride in not only the technical expertise that our employees possess but in the dedication to providing exceptional customer service at every step of the process. 

"I would love to give a HUGE shout out to Debbie and her daughter August. Fire loss is devastating but these two special people have been right here by my side and took a huge burden off my shoulders. These ladies are old souls, very personable and go above and beyond. Debbie is always a phone call away. So grateful for her warm heart and sweet smile! She's the best!"

- customer recommendation 

We know that the aftermath of a disaster can be overwhelming to a homeowner or business owner. From the biggest fire to the smallest water leak, it is important to our customers that we get to work fast and provide a quality experience. Our technicians will walk you through the restoration process, communicate with your insurance company, and be there night or day to answer questions and alleviate your concerns. 

"Dave handled everything quickly and efficiently and didn't try to rip me off. He cared about taking care of my problem and was available for questions and followup."

- customer recommendation

When you need restoration services, call the experts at SERVPRO of Hamilton County, of Indianapolis North and of Anderson anytime day or night at 317-773-0422.