What Type of Water Are You Dealing With?
When you are experiencing a flood or leak in your home, your first reaction may be to get the water out as quickly as possible no matter the cause. Not so fast! Every water damage is different and it's important to understand those differences when addressing the problem. When you call the restoration specialists at SERVPRO of Hamilton County, of Indianapolis North, and of Anderson, our first priority is to identify the source of the unwanted water. This will allow us to assign that water to a category of 1, 2, or 3. Knowing the category of water is imperative so that our technicians can properly clean and sanitize your home using specific restoration processes.
Category 1 water (white or clean): this water is the cleanest and most non-toxic of the categories. It is water perhaps directly from the tap and is not likely to cause you harm. Although it is considered the cleanest of the categories, it can be downgraded to category 2 or 3 if it comes in contact with other surfaces.
Category 2 (gray water): this type of water damage is considered more serious and will require a speedier removal process. This water may contain unsafe levels of chemicals, dirt or microorganisms. Example of gray water include leaks from dishwashers and washing machines, aquarium water and clean water from a toilet bowl or tank.
Category 3 (black water): this type of water contains toxigenic, pathogenic, or other harmful agents and includes sewage, toilet backflows, seawater, river flooding or other contaminated sources.
Our technicians are trained to identify the source and category of the unwanted water in your home. Based on our assessment they can immediately begin to dry out the affected areas using the appropriate equipment and resources to ensure a healthy environment for your family. Call us anytime day or night at 317-773-0422 for restoration services.